FAQ

Once your order has been placed you will be sent an information pack. This will include a small container in which to place a small amount of cremation ash and details of how to return this to us.

Our jewellery pieces contain just a small amount of cremation ash. You will need to provide no more a small teaspoon in the container provided.

Please be assured that all unused ash will be returned to you with your finished jewellery pieces.

Please be assured that we treat your cremation ash with the utmost care and respect. Any unused ash will be returned to you with your finished jewellery pieces.

Turnaround times are approximately two weeks from receipt of your cremation ashes.

Lead times can vary during busy times, so please do let us know if you need your finished pieces by a specific date.

We only work on one piece at any time. Your ashes will be kept in their original container throughout the process and will be returned to you with your finished pieces.

All prices include postage of an information pack (which includes a container in which to place your cremation ashes) and postage of your finished pieces, including any unused cremation ash, which will be sent using a tracked and insured service.

You will need to send cremation ashes to us at your own cost and choice of delivery service. We recommend using tracked delivery.